My redemption has been canceled. Why?
Some possible reasons for a redemption... Read more
I am having trouble requesting a redemption. What should I do?
There can be a number of reasons for this... Read more
Can I request a redemption to an account that is not in my name?
No, you may only request a redemption... Read more
Can I cancel my redemption?
Yes, you may cancel your redemption while... Read more
Why has my redemption not reached my account after being paid out?
Depending on the payment method chosen... Read more
The payment method I purchased with is not available in the redemption section. What should I do?
Not all purchase options are also available... Read more
How long does it take to receive my funds after requesting a redemption?
A redemption request is processed within... Read more
How can I request a redemption?
After logging in to your account... Read more